All PCB BOARDS AND GAS VALVES ARE NON RETURNABLE ONCE DISPATCHED AND WE
DO NOT ACCEPT RETURNS OF ANY OPENED OR FITTED PARTS.
About Us
Discount
Heating are completely dedicated to your total satisfaction. If you have any
suggestions or comments please email us at
info@discountedheating.co.uk.
Discount Heating will endeavour to respond to
any complaint within a maximum of five working days.
IMPORTANT:
We do not advise anyone to pre-book an electrician, plumber, builder or any
other installer untill their goods have been received and checked.
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Making A Purchase Making
a purchase could not be easier. Just browse our Catalog, and click on any items
that you wish to buy and put them into the shopping cart. After you have
finished your selection, click on "Order" and you will be asked for a few
details that we need to be able to satisfy the order.
We accept credit
card payment.
We accept Visa, Switch, Delta, Solo and Mastercard. We do
not charge for any item until it is ready to ship. Backordered items are not
charged until they are shipped. You may send your credit card information via
phone, fax, snail mail or over the Internet.
For orders over £2500 we may ask
for a B.A.C.S payment / transfer as an alternative to credit card
payment.
MADE TO ORDER PRODUCTS
Some items on our website are
individually made to order, once ordered and confirmed these items can not be
cancelled or returned as they are made at the customers request.
Prices
We retain the right to make adjustments to the pricing on this site to take
account of any increase in our suppliers' prices, the imposition of any taxes or
duties. Or if due to an error omission, the price published for the goods is
incorrect regardless of the status of the order.
Completion Of
Contract:
We consider the contract complete when we have accepted the
offer to buy by taking payment for the order |
Shipping And Handling MAINLAND UK DELIVERIES:
All orders have one simple shipping
charge of £5.99 + Vat. In extreme circumstances / postal areas P&P surcharge
may apply.
SCOTLAND DELIVERIES:
There may be an extra charge for some
deliveries made to Scotland, please call for further details before placing your
order. You can always email our customer services team on
info@diiscountedheating.co.uk
or call 01752 301111
Delivery to an
address other than the card holder address is at our discretion.
We
deliver to UK Mainland only, Customers wishing to ship goods abroad should be
aware of the following points:
• Manufacturer warranties are only valid
in the UK.
• Discountedheating.co.uk will not be liable for the return of
damaged or faulty goods from outside the UK.
• All goods must be checked for
damage or defects.
• Please ensure the goods are ordered well in advance of
your shipping schedules
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. Schedule We process
your order right away. We will normally send your order to you in 3 - 5 business
days .
Certain items listed within our web site are not standard stock items
and can take longer than the stated delivery time.
All customers will be
contacted to confirm a convenient delivery date between the days of monday and
friday 8 AM - 6 PM (excluding weekends) - we are unable to give exact delivery
times.
You can also specify your required date between the days of monday and
friday (excluding weekends) on your online order.
On arrival all goods must
be inspected carefully for any signs of damage by the customer or agent, should
you find any damage please ask the driver to take the goods back with them, or
sign the delivery document as damaged, or if you do not have time to inspect
properly please sign the document as un-checked.
Please open all boxes or
parcels as soon as they arrive, you have 7 days to notify
www.Discountedheating.co.uk of any damage, shortages or incorrect items, if we
are not notified of damage, shortages or incorrect items within this time, you
agree to indemnify www.discountedheating.co.uk in full against any losses we
suffer as a result of your failure to notify us within 7 days.
Please
Note: Our Suppliers will only make one delivery, if you are not at the delivery
address to accept the delivery a charge will be made to deliver a second
time.
There will be one person per vehicle and for health and safety the
driver is only contracted to deliver kerbside, Delivery inside a customers
property is at the drivers discretion.
For large and heavy items please
ensure there will be adaquate assistance in helping the driver
unload.
Delivery dates are approximate and no liability is accepted
in respect of late deliveries, please do not arrange to install the items until
after they have been delivered and checked for damage
Delivery to a different
address other than the card holder address is at our
discretion.
Please do not install your product if it is damaged, or
incorrect as once it is installed you have agreed to it being in good
condition.
Important:
We do not advise anyone to pre-book an
electrician, plumber, builder,
or any installer until goods have been
received and checked as
www.discountedheating.co.uk will not be held liable
for
tradesperson(s) charges.
This does not affect your statutory
rights as a consumer
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Back Orders If your item
is not in stock, we will back order for you. You will always be emailed or
called with the option to cancel your order if you would rather not
wait.
This does not affect your statutory rights as a
consumer |
| Tax Charges For orders
made from the UK or the European Union, 15% VAT is
added. |
Credit Card Security We
know of no documented cases of credit card fraud using our shopping system over
the Internet. All credit card numbers are encrypted in the software when the
order is placed using 128 bit encryption. They are only decrypted after they
reach our computer. They are not held in clear text on any web site.
If you
are unsure about entering your credit card details you can always send a cheque
made payable to,
Discount HeatingAt: 57 Faringdon Rd, St Judes, Plymouth,
PL4 9ER.
Making sure all required materials are clearly
listed.
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Guarantee We guarantee
your satisfaction. Under the Distant Selling Regulations you have a seven days
cancellation period after you have received the goods providing that they are in
a re-saleble condition, the goods will have to be returned to our suppliers at
your cost, if a collection is required you will have to pay collection/courier
service and any re-stocking charge upto a maximum of 40% of the products. We
will endeavour to keep a re-stocking charge to a minimum and will be at cost
only.
We will endeavour to respond to all complaints within 3 working
days.
This does not affect your statutory rights as a
consumer
YOUR RIGHT TO CANCEL
Under the United Kingdom's
distance selling regualtions, you have the right to cancel the contract for the
purchase of any of these items within a period of 7 working days, beginning with
the day after the day on which the item is delivered.
This does not apply to
special order & made to order products.
Please note that you will be
responsible for the cost of returning the goods to us or our suppliers inless we
delivered the goods to you in error or they are faulty.
All goods must be
returned undamaged and in the original packaging.
If a collection is required
a charge may be made.
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Reaching Us
If you need
to reach us, please email us on info@discountedheating.co.uk, alternatively, you
can call on 0870 042 8884 (International +44 870 042 8884 or fax us on 0870 330
5815 .
Our phone lines are open Monday to Friday 9:30am to 5pm GMT all
calls are charged at normal telephone rates.
If you wish to contact us by
post our address is:
57 Faringdon Rd, St Judes, Plymouth, PL4
9ER |
Privacy Policy
Discount
Heating do not disclose buyers information to third parties. Cookies are used on
this shopping site, but only to keep track of the contents of your shopping cart
once you have selected an item.
Please contact Dee Marriott at
dee@discountedheating.co.uk for all privacy matters.
Any information
given at the time ordering is collected by ourselves for the sole intention of
completing your order. We do not send marketing material and your information is
dormant after order is completed.
All information is collected lawfully
and in accordance with the data protection act 1998.
Information is
collected to complete your order only. At present no marketing material is sent
using this information. |
Returns Policy
All items returned will incur a 20% restocking charge
Please
note that you will be responsible for the cost of returning the goods to us or
our suppliers unless we delivered the goods to you in error or they are
faulty.
All goods must be returned undamaged and in the original
packaging.
If a collection is required a charge may be made.
Please
contact us for a returns authority number.
DAMAGED GOODS
For
goods which have arrived damaged you will need to contact us within 3 working
days of reciept of the order.
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